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created Jul 16 2015

updated Apr 5 2019

Description

When moisture seeps into pavement, it expands when it freezes and contracts when it thaws. This flexing of the pavement, combined with the melted water and the stress of vehicular traffic, causes pavement to deteriorate and potholes to form. The Department of Transportation (CDOT) responds to potholes reported through 311’s Customer Service Requests (CSR) system by mapping open pothole requests each morning and routing crews in geographic clusters so as to fill as many potholes as possible per day. This metric tracks the average number of days CDOT takes to complete pothole repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pothole repairs is within 7 days. For more information about pothole repairs, see CDOT’s pothole Frequently Asked Questions page: http://www.cityofchicago.org/content/dam/city/depts/cdot/PotholeFAQ_winter1011.pdf

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Category
Administration & Finance
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Public
Tags
service requests, pothole, performance metrics, streets, pavement
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Licensing and Attribution
Data Provided By
City of Chicago
Source Link
http://www.cityofchicago.org
Metadata
Data Owner
Transportation
Time Period
June 2011 to present
Frequency
Data are updated weekly
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