The Department of Streets & Sanitation's (DSS) Graffiti Blasters crews offer a vandalism removal service to private property owners. This metric tracks the average number of days DSS takes to complete graffiti removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a graffiti removal request is 10 days. For more information on graffiti removal requests, see https://data.cityofchicago.org/d/hec5-y4x5

Limited Business Licenses (LBLs) are required for all Chicago businesses not specifically exempt from licensing requirements. This includes all business that provide services, or engage in office operations or general sales. Currently the performance target for processing Limited Business Licenses is 3 days.

All restaurants and food stores selling perishable items are required to apply for a Retail Food License (RFL). This metric tracks the average number of days the Department of Business Affairs and Consumer Protection (BACP) takes to issue RFLs. The target response time for processing is within 15 days.

The Department of Streets & Sanitation's (DSS) Graffiti Blasters crews offer a vandalism removal service to private property owners. This metric tracks the average number of days DSS takes to complete graffiti removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a graffiti removal request is 10 days. For more information on graffiti removal requests, see https://data.cityofchicago.org/d/hec5-y4x5

Homeless Shelter System Monthly Utilization
This metric tracks the number of shelter beds used by individuals and families per month. Overnight shelters provide nightly shelter for individuals for up to 12 consecutive hours and do not serve families with children. Interim shelters house families and individuals for up to 120 days. DFSS coordinates activities and funding to increase the availability of permanent and supportive housing services in Chicago. DFSS funds community based agencies that provide services to persons and families who are homeless or at imminent risk of homelessness so they can sustain safe and secure housing in the effort to achieve self-sufficiency.

Number of WiFi sessions per month provided at Chicago Public Library locations.

This metric tracks the number of children and families receiving early childhood and school aged services per month. School vacations influence monthly enrollment, for example, CPS is closed in July. DFSS funds programs providing education and early childhood development activities for children up to 12 years old from low income families. Early childhood services for children age 0 to 5 include free medical, dental and mental health services, and nutritious meals, as well as parent education and training. These programs promote school readiness and child development. For children 6-12, DFSS provides low-income families access to affordable, quality childcare that allows parents to continue to work or participate in approved training programs.

This metric tracks the number of domestic violence service calls received by the Domestic Violence Help Line per month. The city has developed a multi-layered response to the domestic violence crisis, including the Help Line, services provided by delegate agencies and services provided by advocates at our Community Service Centers. DFSS funds approximately 30 community based delegate agencies under the Family Violence Prevention Initiative to serve domestic violence victims and their children at programs located throughout Chicago.

This metric tracks the number of young people enrolled in youth services per month. DFSS is committed to creating a premier out-of-school time system that provides young people the opportunity to participate in high-quality, safe, and structured programs. DFSS funds over 200 Out-of-School Time (OST) programs that serve youth between the ages of 6 to 18 years across the city of Chicago in five types of programs: Academic/Vocational Support and Enrichment; Science, Computer, and Technology; Arts and Culture; Sports, Fitness, Health, and Nutrition; and Innovative. Missing: These graphs do not include additional OST programs supported by other city agencies such as the Chicago Park District, Chicago Public Schools, the Chicago Housing Authority, etc.
• Academic/Vocational Support and Enrichment - academic support, remedial education services, tutoring, literacy, and reconnecting youth with other educational opportunities
• Science, Computer, and Technology - skills building focused on computer programming, software, and technology
• Arts and Culture - promoting excellence in the arts through access, awareness and opportunities for creative expression, increased cultural awareness, and demonstrative skills concluding with an event, play or exhibit
• Sports, Fitness, Health, and Nutrition - opportunities for physical activities and education that supports healthy choices and a positive lifestyle
• Innovative – opportunities for youth ages 13 to 15 and 16 to 18 that provide customized projects supporting skills building in areas such as civic engagement, entrepreneurship, workforce development, and post-secondary education to prepare youth for the job market and life-long learning

This metric tracks workforce employment services including basic services, skills training and job placement per month. DFSS provides workforce development services to low income adults, dislocated workers and ex-offenders. These services include job readiness training, vocational training, job placement, supportive services and post-placement retention services.
The Chicago-Cook Workforce Partnership, a newly created agency designed to reform and revitalize workforce development in the greater Chicagoland area, took over operation of DFSS’s Workforce Investment Act funding and delegate agency contracts on July 1, 2012. http://www.workforceboard.org

This metric tracks the number of congregate and home delivered meals provided to seniors per month. DFSS, Senior Services division is the city’s Area Agency on Aging for older adults. DFSS offers a wide variety of programs and services that address the diverse needs and interests of older adults in Chicago from those who are healthy and active to those who are frail and homebound. The Congregate Dining Program strengthens social relationships while addressing the problem of poor nutrition among older adults. Each day Senior Services provides seniors with opportunities for nutritious meals, socialization, recreation, education and volunteer activities through approximately 60 co-sponsored congregate dining sites which annually serve over 20,000 senior residents. DFSS also provides over 11,000 frail homebound older adults with hot home delivered meals five days a week.

Number Of City Employees And Officials Completing Mandatory Annual Ethics Training

2012 Training will begin in April.

Number Of Lobbyists Completing Other Mandatory Or Voluntary Ethics Training

Business licenses and building permits are required to operate a business in Chicago or to ensure that a building construction project conforms to the minimum standards of the Chicago Building Code. Currently the performance target for processing most business license types is approximately 15 days.

This dataset contains performance metrics tracked by the Chicago Department of Transportation (CDOT). Thirty-five different performance metrics are tracked in this dataset, which reports the performance target, actual performance, and number of requests completed for a given metric. These metrics are based on data calculated from the city's 311 system. Individual breakout of each performance metric are also available under the "More Views" button.

The Small Business Improvement Fund (SBIF) program uses Tax Increment Financing (TIF) revenues to help owners of commercial and industrial properties within specific TIF districts to repair or remodel their facilities for their own business or on behalf of tenants. The chart shows the amount (in dollars) in both grant money, and leveraged capital. Spending is counted in the month in which the project was completed.

The website availability metrics below are derived from an automated monitor that sends a request every two minutes to each website. The website is considered unavailable if the response to any request takes longer than a pre-defined wait time. The monitors run continuously and are not normally disabled during scheduled maintenance or downtime, so the reported metrics incorporate both planned and unplanned downtime.

To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.

Number Of Lobbyist Registrations And Activity Reports Received, Reviewed And Made Available For Public Inspection

When moisture seeps into pavement, it expands when it freezes and contracts when it thaws. This flexing of the pavement, combined with the melted water and the stress of vehicular traffic, causes pavement to deteriorate and potholes to form. The Department of Transportation (CDOT) responds to potholes reported through 311’s Customer Service Requests (CSR) system by mapping open pothole requests each morning and routing crews in geographic clusters so as to fill as many potholes as possible per day. This metric tracks the average number of days CDOT takes to complete pothole repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pothole repairs is within 7 days. For more information about pothole repairs, see CDOT’s pothole Frequently Asked Questions page: http://www.cityofchicago.org/content/dam/city/depts/cdot/PotholeFAQ_winter1011.pdf

Homeless Shelter System Monthly Utilization
This metric tracks the number of shelter beds used by individuals and families per month. Overnight shelters provide nightly shelter for individuals for up to 12 consecutive hours and do not serve families with children. Interim shelters house families and individuals for up to 120 days. DFSS coordinates activities and funding to increase the availability of permanent and supportive housing services in Chicago. DFSS funds community based agencies that provide services to persons and families who are homeless or at imminent risk of homelessness so they can sustain safe and secure housing in the effort to achieve self-sufficiency.

The U.S. Department of Education’s graduation rate, which is reported through the Integrated Postsecondary Education Data System (IPEDS), is a nationally recognized and commonly used metric in higher education. Graduation rate is calculated as the percentage of first‐time, full‐time, degree/certificate seeking students that complete a CCC program within 150% of the estimated time it takes to complete the program.

The Chicago Department of Transportation (CDOT) receives reports from 311’s Customer Service Requests (CSR) system of traffic light outages. This metric tracks the average number of days CDOT takes to complete traffic light repair requests. Total number of requests fulfilled per week is also available by mousing over columns Due to the public safety importance of traffic signals, the target time to respond to traffic light outages is within 1 day.

Circulation figures include new checkouts as well as renewals. The Chicago Public Library consists of the Harold Washington Library Center, Sulzer and Woodson regional libraries and over 70 neighborhood branches. Edgewater Branch reopened in a new, 2-story facility on 6/22/2013. Humboldt Park Branch closed 3/26/2012 for construction of a 5,000-square-foot addition; it reopened 2/9/2013. Albany Park Branch closed 9/22/2012 for construction of a new branch expected to open in 2014. Interim services are being provided in the Albany Park community. Gage Park Branch closed 2/22/2013-3/1/2013 for full carpet replacement and South Shore Branch was closed from 5/13/2013-6/29/2013 for repairs and renovation. Many locations experience sporadic emergency closures due to heating or air conditioning issues, or area power outages.

The Department of Procurement (DPS) approves Task Order Requests (TOR), contracts for specific tasks or services to be provided to the City. The below graph displays the average time it takes the Department of Procurement to approve a TOR. The current target for approval time is within 7 days.