Circulation figures include new checkouts as well as renewals. The Chicago Public Library opened four new locations in 2011: Greater Grand Crossing (4/23/11); Dunning (5/6/11); Daley, Richard M.-W Humboldt (7/8/11) and Little Village (10/3/11). Edgewater closed 6/16/11 for construction of a new branch; a bookmobile for holds pickup and returns opened 6/24/11. Altgeld closed for extended periods in July and August for air conditioning installation. Back of the Yards closed permanently 8/22/11 due to repeated flooding. All locations were closed February 2-February 3 due to weather. In addition, many locations experienced sporadic closures in summer 2011 due to weather-related issues.

To combat lead poisoning through the Childhood Lead Poisoning Prevention and Healthy Homes Program, the Chicago Department of Public Health (CDPH) works to enforce city and state laws regarding lead paint by dispatching building inspectors to identify lead hazards in homes and apartments and hold property owners accountable for making repairs required by law. This metric tracks the total number of initial lead inspections CDPH performs per month. The performance goal is 100 inspections per month. For more information about CDPH’s lead poisoning prevention programs, or to report elevated blood lead levels, see the Environmental Health Division at http://www.cityofchicago.org/city/en/depts/cdph/provdrs/environ_health.html

Course Success rate is the percent of students obtaining grades A‐C and P out of the total number of students enrolled at the beginning of the term.
Course success is the building block toward student program completion. Without successful completion of courses, City Colleges of Chicago students will not be able to earn credits toward a degree or certificate, nor will they progress from remedial to college-level coursework.

Single family programs that support repairs or improvements to existing affordable single family units. Units are counted when projects are approved for payment by HED. Unit totals are adjusted to account for units receiving benefits from multiple HED programs.

All restaurants and food stores selling perishable items are required to apply for a Retail Food License (RFL). This metric tracks the average number of days the Department of Business Affairs and Consumer Protection (BACP) takes to issue RFLs. The target response time for processing is within 15 days.

This metric tracks the number of young people enrolled in youth services per month. DFSS is committed to creating a premier out-of-school time system that provides young people the opportunity to participate in high-quality, safe, and structured programs. DFSS funds over 200 Out-of-School Time (OST) programs that serve youth between the ages of 6 to 18 years across the city of Chicago in five types of programs: Academic/Vocational Support and Enrichment; Science, Computer, and Technology; Arts and Culture; Sports, Fitness, Health, and Nutrition; and Innovative. Missing: This dataset does not include additional OST programs supported by other city agencies such as the Chicago Park District, Chicago Public Schools, the Chicago Housing Authority, etc.
• Academic/Vocational Support and Enrichment - academic support, remedial education services, tutoring, literacy, and reconnecting youth with other educational opportunities
• Science, Computer, and Technology - skills building focused on computer programming, software, and technology
• Arts and Culture - promoting excellence in the arts through access, awareness and opportunities for creative expression, increased cultural awareness, and demonstrative skills concluding with an event, play or exhibit
• Sports, Fitness, Health, and Nutrition - opportunities for physical activities and education that supports healthy choices and a positive lifestyle
• Innovative – opportunities for youth ages 13 to 15 and 16 to 18 that provide customized projects supporting skills building in areas such as civic engagement, entrepreneurship, workforce development, and post-secondary education to prepare youth for the job market and life-long learning

Circulation figures include new checkouts as well as renewals. The Chicago Public Library consists of the Harold Washington Library Center, Sulzer and Woodson regional libraries and over 75 neighborhood branches. Albany Park Branch closed 9/22/2012 for construction of a new branch expected to open in Fall 2014. Interim services had been provided in the Albany Park community. Many locations experience sporadic emergency closures due to heating or air conditioning issues, or area power outages.

The Department of Streets and Sanitation (DSS) investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. This metric tracks the average number of days the DSS takes to complete sanitation code violation requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing sanitation code violation requests is 3 days. For more information on sanitation code complaints, see https://data.cityofchicago.org/d/me59-5fac

In addition to performing regular scheduled preventative rodent control, the Department of Streets & Sanitation (DSS) responds to site-specific customer rat complaints logged through 311’s Customer Service Requests (CSR) system. This metric tracks the average number of days the DSS takes to complete rodent baiting requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. The target response time for rodent baiting requests is within 7 days. For more information on open rat complaints, see https://data.cityofchicago.org/Government/311-Service-Requests-Rodent-Baiting-2011-/97t6-zrhs

Multi-family programs that support the creation of new affordable multi-family housing units or the preservation of existing affordable units. Units are counted when financial commitments are approved by the City Council.

This metric tracks the number of domestic violence service calls received by the Domestic Violence Help Line per month. The city has developed a multi-layered response to the domestic violence crisis, including the Help Line, services provided by delegate agencies and services provided by advocates at our Community Service Centers. DFSS funds approximately 30 community based delegate agencies under the Family Violence Prevention Initiative to serve domestic violence victims and their children at programs located throughout Chicago.

This metric tracks the number of children and families receiving early childhood and school aged services per month. School vacations influence monthly enrollment, for example, CPS is closed in July. DFSS funds programs providing education and early childhood development activities for children up to 12 years old from low income families. Early childhood services for children age 0 to 5 include free medical, dental and mental health services, and nutritious meals, as well as parent education and training. These programs promote school readiness and child development. For children 6-12, DFSS provides low-income families access to affordable, quality childcare that allows parents to continue to work or participate in approved training programs.

The Chicago Department of Transportation (CDOT) oversees approximately 250,000 street lights that illuminate arterial and residential streets in Chicago. CDOT performs repairs and bulb replacements in response to residents’ reports of street light outages. Whenever CDOT receives a report from 311’s Customer Service Requests (CSR) system of an “All Out” (an outage of 3 or more lights) the electrician assigned to make the repair looks at all the lights in that circuit (each circuit has 8-16 lights) to make sure that they are all working properly. This metric tracks the average number of days CDOT takes to complete street lights “All Out” requests. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for street light “All Out” repairs is within 4 days. To report a street light outage, call 311 or see http://www.cityofchicago.org/city/en/depts/cdot/provdrs/traffic_signals_andstreetlights/svcs/request_street_lights.html

The City of Chicago auctions surplus equipment, vehicles, furniture, office equipment, and other goods and materials online in order to raise funds. The below graph provides weekly updates on progress toward the fundraising target of $4.6 million.

The Chicago Department of Public Health (CDPH) Division of STD/HIV/AIDS Public Policy and Programs works in partnership with communities to advance the prevention and treatment of HIV and sexually transmitted infections (STIs). CDPH maintains drop-in STI Specialty Clinics & HIV Early Intervention Services in South Austin, Englewood, Roseland, Lakeview and West Town that diagnose and treat STIs and provide information about condom use and other STI prevention methods. These clinics are offered at no cost, and on a first-come, first-serve basis. This metric tracks the percent of patients served by the STI Specialty Clinics per month out of the total number of people who seek care. The monthly performance goal is to serve 100% of those seeking care. For more information about City STI/HIV/AIDS Services, see http://www.cityofchicago.org/city/en/depts/cdph/provdrs/sti_hiv_aids.html

The Facility Management Department works to ensure safe, clean and high quality parkland and facilities throughout the City of Chicago by utilizing the highest effective maintenance standards/procedures and management practices. This department is responsible for the maintenance, repair, renovation and general upkeep of all Park District property such as field houses, swimming pools, comfort stations, park amenities, etc. The data displayed represents the weekly number of work orders completed compared to the number open by the Facilities Department.

Please note that the number is cumulative, the previous weeks open work orders roll into the current week, which during seasonal fluctuations may cause the number completed to outpace the number opened.

The Department of Natural Resources (CDNR) was created in 2001 and is responsible for ensuring the quality of the district's 7,300 acres of land. Through enhanced landscape management, staff training and constant high quality maintenance, the department is quickly becoming the benchmark by which many municipal organizations measure the quality of their landscape and gardening. The data below represents the number of trees that were removed District-wide as well as the number of shrubs and trees that were pruned.

The Chicago Department of Public Health (CDPH) Division of STD/HIV/AIDS Public Policy and Programs works in partnership with communities to advance the prevention and treatment of HIV and sexually transmitted infections (STIs). CDPH maintains drop-in STI Specialty Clinics & HIV Early Intervention Services in South Austin, Englewood, Roseland, Lakeview and West Town that diagnose and treat STIs and provide information about condom use and other STI prevention methods. These clinics are offered at no cost, and on a first-come, first-serve basis. This metric tracks the percent of patients served by the STI Specialty Clinics per month out of the total number of people who seek care. The monthly performance goal is to serve 100% of those seeking care. For more information about City STI/HIV/AIDS Services, see http://www.cityofchicago.org/city/en/depts/cdph/provdrs/sti_hiv_aids.html

Vaccines have been touted as one of the 10 great public health achievements of the last decade. Currently, 18 diseases can be prevented by vaccines. The current childhood vaccination schedule is estimated to prevent 42,000 deaths and 20 million cases of disease. CDPH distributes vaccine to nearly 470 healthcare facilities throughout the city of Chicago that are enrolled in the Vaccines for Children (VFC) program. This metric provides the number of doses of vaccine distributed each month. For more information about CDPH’s Immunization Program, see https://www.cityofchicago.org/city/en/depts/cdph/provdrs/health_protection/svcs/immunization1.html

As underground drainage systems age, occasionally failures in the pipes and joints can cause pavement cave-ins. The Department of Transportation (CDOT) responds to pavement cave-ins reported through 311’s Customer Service Requests (CSR) system on a case-by-case basis. This metric tracks the average number of days CDOT takes to complete pavement cave-in repairs per week. The target response time for pavement cave-ins is within 3 days.

The Developer Services Review Program is designed to meet the special needs of owners, developers, architects and contractors working on moderately- to highly-complex construction or renovation projects. Eligible projects include high-rise buildings, mercantile buildings with more than 150,000 square feet, other occupancies with more than 80,000 square feet, buildings with foundations deeper than 12 feet, and residential projects that contain more than 25 units. This metric tracks the average number of days DOB takes to process individual Developer Services Permits, grouped by the week the permit was processed. The target average process time is within 89 days. Click here for more information about DOB’s Developer Services Program.

Circulation figures include new checkouts as well as renewals. In January all branch locations were closed on Monday, January 9, Monday, January 23 and Monday, January 30. Beginning in February, all branch locations restored partial Monday hours, from 2 p.m. to 6 p.m. On June 18, all branch locations restored full Monday hours. Edgewater closed 6/16/11 for construction of a new branch scheduled to open in mid-2013. The library’s bookmobile opened 6/24/11 for Edgewater holds pickup and returns. Douglass closed for 10 days in February for roof repairs. Humboldt Park closed 3/26/12 for facility improvements and expansion. Lincoln Park closed for four days in August for replacement of the air conditioning system. Many locations experienced sporadic closures in summer 2012 due to air conditioning issues and area power outages. Albany Park closed 9/22/12 for construction of a new branch and will remain closed until 2014. Brighton Park, Jefferson Park and Portage Cragin were closed 11/26/12-12/7/12 for replacement of their HVAC systems.

The Chicago Department of Public Health contracts with licensed dentists to provide and the Chicago Public Schools' students a dental exam/screening, a dental cleaning, a fluoride varnish treatment and apply dental sealant(s) as needed at no cost to students or their families in school. This metric tracks the number of students served by the program per month during the school year. The annual performance goal is to serve 96,000 students per school year.

As part of the City’s sustainability program, the Department of Buildings (DOB) offers expedited permitting for residential, commercial and industrial building projects that meet certain criteria. In addition to fast-tracking, projects achieving exceptional sustainability may be eligible for a fee waiver up to $25,000. Projects that include green technologies (green roofs, rainwater harvesting, solar panels, solar thermal panels, wind turbine and geothermal systems) are required to be submitted through the Green Permit Program. This metric tracks the average number of days DOB takes to process individual Green Permits, grouped by the week the permit was processed. The target average process time is within 71 days.

Due to vehicular accidents, theft and normal wear and tear, City stop signs occasionally need to be replaced or repaired. The Department of Transportation (CDOT) responds to damaged or missing stop signs reported through 311’s Customer Service Requests (CSR) system on a case-by-case basis. Total number of requests fulfilled per week is also available by mousing over columns. Due to the public safety importance of stop signs, the target time to respond to stop sign requests is within 1 day. To report a missing or damaged stop sign, call 311 or see http://www.cityofchicago.org/city/en/depts/cdot/provdrs/signs_and_pavementmarkings/svcs/stop_sign.html