The Department of Building (DOB) issues building permits to give individuals, insurance companies, neighbors and the City assurance that specific minimum standards are met in constructing, repairing or altering buildings by complying with the Chicago Building Code. This metric tracks the average number of days DOB takes to process Standard Plan Review Program building permits, grouped by the week the permit was processed. The target process time is within 53 days. The Standard Plan Review Program is designed for small to mid-sized construction or renovation projects requiring drawings. Eligible projects include buildings up to 80 feet high, institutional or mercantile properties under 100,000 square feet, residential properties of up to 12 units, and foundations no deeper than 12 feet. For more information, go to http://www.cityofchicago.org/city/en/depts/bldgs/supp_info/overview_of_the_standardplanreviewpermitprogram.html.

The Small Business Improvement Fund (SBIF) program uses Tax Increment Financing (TIF) revenues to help owners of commercial and industrial properties within specific TIF districts to repair or remodel their facilities for their own business or on behalf of tenants. Spending is counted in the month in which the project was completed.

This metric tracks workforce employment services including basic services, skills training and job placement per month. DFSS provides workforce development services to low income adults, dislocated workers and ex-offenders. These services include job readiness training, vocational training, job placement, supportive services and post-placement retention services.
The Chicago-Cook Workforce Partnership, a newly created agency designed to reform and revitalize workforce development in the greater Chicagoland area, took over operation of DFSS’s Workforce Investment Act funding and delegate agency contracts on July 1, 2012. http://www.workforceboard.org

The Easy Permit Process allows home and building owners to obtain a permit to repair or replace the same or existing elements of a building, without making any changes to the structure of the building. Eligible projects include repairing or replacing drywall, flooring, fences, sheds or garages. This metric tracks the average number of days DOB takes to process individual Easy Permits, grouped by the week the permit was processed. The target process time is within 1.3 days. For more information about the Easy Permitting process, go to http://www.cityofchicago.org/city/en/depts/bldgs/provdrs/permit_proc.html.

When moisture seeps into pavement, it expands when it freezes and contracts when it thaws. This flexing of the pavement, combined with the melted water and the stress of vehicular traffic, causes pavement to deteriorate and potholes to form. The Department of Transportation (CDOT) responds to potholes reported through 311’s Customer Service Requests (CSR) system by mapping open pothole requests each morning and routing crews in geographic clusters so as to fill as many potholes as possible per day. This metric tracks the average number of days CDOT takes to complete pothole repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pothole repairs is within 7 days. For more information about pothole repairs, see CDOT’s pothole Frequently Asked Questions page: http://www.cityofchicago.org/content/dam/city/depts/cdot/PotholeFAQ_winter1011.pdf

Customers applying for a Building permit will create a web-based on-line Building permit application. As part of an initial review within the Building permit process, the zoning plan examination will be conducted to ensure compliance with the City of Chicago’s Zoning Ordinance which regulates land use. The applicant is able to schedule and be seen by a zoning plan examiner on average within two (2) business days from the date of the on-line application. An applicant may receive zoning approval within the first scheduled appointment if they have followed the instructions and do not require administrative relief for their project. If administrative relief or corrections are required, the applicant can re-submit the application for immediate review and approval upon completion of the corrections or administrative process. An applicant typically requires two plan review visits before the Department of Housing and Economic Development is able to approve the zoning part of the building permit.

The City of Chicago provides heavy-duty plastic 96-gallon garbage carts to single-family residences and apartment buildings of four units or less. This metric tracks the average number of days the Department of Streets and Sanitation (DSS) takes to complete new garbage cart requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a new garbage cart request is 7 days. For more information on garbage cart requests, see https://data.cityofchicago.org/d/9ksk-na4q

The Office of the Comptroller consists of four divisions that provide financial services to the Parks: General Accounting, Accounts Payable, Accounts Receivable, Payroll and Quality Control. The data displayed below is in relation to the Accounts Payable division and represents the percentage of invoices that are paid to vendors within 60 days of invoice data.

Circulation figures include new checkouts as well as renewals. The Chicago Public Library consists of the Harold Washington Library Center, Sulzer and Woodson regional libraries and over 70 neighborhood branches. Many locations experience sporadic emergency closures due to heating or air conditioning issues, or area power outages.

The Department of Natural Resources (CDNR) was created in 2001 and is responsible for ensuring the quality of the district's 7,300 acres of land. Through enhanced landscape management, staff training and constant high quality maintenance, the department is quickly becoming the benchmark by which many municipal organizations measure the quality of their landscape and gardening. The Department also manages the contract that the Park District uses for garbage and recycling pick-ups. The data displayed below represents the monthly gross recycling tonnage that is collected compared to 2010.

The Map Chicago Website allows users to view neighborhoods, communities, political boundaries and points of interest throughout the city of Chicago. The percentage of the Map Chicago website uptime, the amount of time the site was available, and the target uptime for each week are available by mousing over columns. The target availability for this site is 99.5%.

Circulation figures include new checkouts as well as renewals. Chicago Public Library consists of the Harold Washington Library Center, Sulzer and Woodson regional libraries and over 70 neighborhood branches. Many locations experience sporadic closures to perform facilities upgrade or emergency closures due to heating or air conditioning issues, or area power outages. Independence Branch closed due to a fire in 2015. Whitney Young has been closed since November 2017 for major renovations. Woodson Regional Library reopened after a major renovation in February 2018.

When moisture seeps into pavement, it expands when it freezes and contracts when it thaws. This flexing of the pavement, combined with the melted water and the stress of vehicular traffic, causes pavement to deteriorate and potholes to form. The Department of Transportation (CDOT) responds to potholes reported through 311’s Customer Service Requests (CSR) system by mapping open pothole requests each morning and routing crews in geographic clusters so as to fill as many potholes as possible per day. This metric tracks the average number of days CDOT takes to complete pothole repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pothole repairs is within 7 days. For more information about pothole repairs, see CDOT’s pothole Frequently Asked Questions page: http://www.cityofchicago.org/content/dam/city/depts/cdot/PotholeFAQ_winter1011.pdf

Circulation figures include new checkouts as well as renewals. The Chicago Public Library consists of the Harold Washington Library Center, Sulzer and Woodson regional libraries and over 70 neighborhood branches. Many locations experience sporadic emergency closures due to heating or air conditioning issues, or area power outages. Independence Branch closed due to a fire on 10/30/15. Sulzer Regional Library was closed for three weeks in October/November 2016 for major facility repairs. Woodson Regional Library has been closed for major construction since November 2016, and is expected to reopen in late 2017. The Thomas Hughes Children's Library Closed in November 2016 for renovations and is expected to reopen in June 2017.

A Bed and Breakfast License is required to rent out rooms in a home to overnight guests, and to provide a breakfast meal. Currently the performance target for processing Bed and Breakfast Licenses is 15 days.

The Zoning Map website is an interactive mapping site that allows users to determine the zoning classification for any area of the City. The percentage of the Zoning map website uptime, the amount of time the site was available, and the target uptime for each week are available by mousing over columns. The target availability for this site is 99.5%.

With a goal of reviewing landmark permits in one-day, the department strives to meet this goal no less than 95% of the time.
The Historic Preservation Division staffs the Commission on Chicago Landmarks and reviews all permit applications for work involving designated and proposed Chicago landmarks and landmark districts.

After extreme weather events, the Bureau of Forestry Tree Emergency is deployed to remove plant debris blocking or cluttering the public way. This metric tracks the average number of days the Department of Streets and Sanitation (DSS) takes to complete tree debris removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are also available by mousing over columns. The Department of Streets & Sanitation responds to emergency tree debris removal requests logged by 311’s Customer Service Requests (CSR) system. The target response time for Tree Debris Removal is 1 day. For more information on open tree debris removal requests, see https://data.cityofchicago.org/d/mab8-y9h3

The Security Department ensures the safety and security of patrons, employees and facilities in Chicago’s Parks. The data that is displayed below represents the total number of security checks that staff made during the previous week.

This metric tracks the number of congregate and home delivered meals provided to seniors per month. DFSS, Senior Services division is the city’s Area Agency on Aging for older adults. DFSS offers a wide variety of programs and services that address the diverse needs and interests of older adults in Chicago from those who are healthy and active to those who are frail and homebound. The Congregate Dining Program strengthens social relationships while addressing the problem of poor nutrition among older adults. Each day Senior Services provides seniors with opportunities for nutritious meals, socialization, recreation, education and volunteer activities through approximately 60 co-sponsored congregate dining sites which annually serve over 20,000 senior residents. DFSS also provides over 11,000 frail homebound older adults with hot home delivered meals five days a week.

Circulation figures include new checkouts as well as renewals. The Chicago Public Library consists of the Harold Washington Library Center, Sulzer and Woodson regional libraries and over 70 neighborhood branches. Many locations experience sporadic emergency closures due to heating or air conditioning issues, or area power outages. Independence Branch closed due to a fire on 10/30/15.

When moisture seeps into pavement, it expands when it freezes and contracts when it thaws. This flexing of the pavement, combined with the melted water and the stress of vehicular traffic, causes pavement to deteriorate and potholes to form. The Department of Transportation (CDOT) responds to potholes reported through 311’s Customer Service Requests (CSR) system by mapping open pothole requests each morning and routing crews in geographic clusters so as to fill as many potholes as possible per day. This metric tracks the average number of days CDOT takes to complete pothole repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pothole repairs is within 7 days. For more information about pothole repairs, see CDOT’s pothole Frequently Asked Questions page: http://www.cityofchicago.org/content/dam/city/depts/cdot/PotholeFAQ_winter1011.pdf

Limited Business Licenses (LBLs) are required for all Chicago businesses not specifically exempt from licensing requirements. This includes all business that provide services, or engage in office operations or general sales. Currently the performance target for processing Limited Business Licenses is 3 days.

The City's Internet site allows residents to access City services online, learn more about the City of Chicago, and find other pertinent information. The percentage of the City’s Internet website uptime, the amount of time the site was available, and the target uptime for each week are available by mousing over columns. The target availability for this site is 99.5%.

When moisture seeps into pavement, it expands when it freezes and contracts when it thaws. This flexing of the pavement, combined with the melted water and the stress of vehicular traffic, causes pavement to deteriorate and potholes to form. The Department of Transportation (CDOT) responds to potholes reported through 311’s Customer Service Requests (CSR) system by mapping open pothole requests each morning and routing crews in geographic clusters so as to fill as many potholes as possible per day. This metric tracks the average number of days CDOT takes to complete pothole repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pothole repairs is within 7 days. For more information about pothole repairs, see CDOT’s pothole Frequently Asked Questions page: http://www.cityofchicago.org/content/dam/city/depts/cdot/PotholeFAQ_winter1011.pdf