- Administration & Finance
- Community & Economic Development
- Environment & Sustainable Development
311 Service Requests - Rodent Baiting 311 Service Requests - Rodent Baiting Service Requests
All open rodent baiting requests and rat complaints made to 311 and all requests completed since January 1, 2011. The Department of Streets & Sanitation investigates reported rat sightings. Alley conditions are examined. If any damaged carts are identified, Sanitation Ward Offices, which distribute the carts are notified. Rodenticide is placed in rat burrows to eradicate nests. 311 sometimes receives duplicate rat complaints and requests for rodent baiting. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311’s Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.
Performance Metrics - Streets & Sanitation - Rodent Baiting Performance Metrics - Streets & Sanitation - Rodent Baiting Administration & Finance
In addition to performing regular scheduled preventative rodent control, the Department of Streets & Sanitation (DSS) responds to site-specific customer rat complaints logged through 311’s Customer Service Requests (CSR) system. This metric tracks the average number of days the DSS takes to complete rodent baiting requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. The target response time for rodent baiting requests is within 7 days. For more information on open rat complaints, see https://data.cityofchicago.org/Government/311-Service-Requests-Rodent-Baiting-2011-/97t6-zrhs