The Department of Streets & Sanitation's (DSS) Graffiti Blasters crews offer a vandalism removal service to private property owners. This metric tracks the average number of days DSS takes to complete graffiti removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a graffiti removal request is 10 days. For more information on graffiti removal requests, see https://data.cityofchicago.org/d/hec5-y4x5

Limited Business Licenses (LBLs) are required for all Chicago businesses not specifically exempt from licensing requirements. This includes all business that provide services, or engage in office operations or general sales. Currently the performance target for processing Limited Business Licenses is 3 days.

All restaurants and food stores selling perishable items are required to apply for a Retail Food License (RFL). This metric tracks the average number of days the Department of Business Affairs and Consumer Protection (BACP) takes to issue RFLs. The target response time for processing is within 15 days.

The Department of Streets & Sanitation's (DSS) Graffiti Blasters crews offer a vandalism removal service to private property owners. This metric tracks the average number of days DSS takes to complete graffiti removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a graffiti removal request is 10 days. For more information on graffiti removal requests, see https://data.cityofchicago.org/d/hec5-y4x5

Homeless Shelter System Monthly Utilization
This metric tracks the number of shelter beds used by individuals and families per month. Overnight shelters provide nightly shelter for individuals for up to 12 consecutive hours and do not serve families with children. Interim shelters house families and individuals for up to 120 days. DFSS coordinates activities and funding to increase the availability of permanent and supportive housing services in Chicago. DFSS funds community based agencies that provide services to persons and families who are homeless or at imminent risk of homelessness so they can sustain safe and secure housing in the effort to achieve self-sufficiency.

This metric tracks the number of children and families receiving early childhood and school aged services per month. School vacations influence monthly enrollment, for example, CPS is closed in July. DFSS funds programs providing education and early childhood development activities for children up to 12 years old from low income families. Early childhood services for children age 0 to 5 include free medical, dental and mental health services, and nutritious meals, as well as parent education and training. These programs promote school readiness and child development. For children 6-12, DFSS provides low-income families access to affordable, quality childcare that allows parents to continue to work or participate in approved training programs.

This metric tracks the number of domestic violence service calls received by the Domestic Violence Help Line per month. The city has developed a multi-layered response to the domestic violence crisis, including the Help Line, services provided by delegate agencies and services provided by advocates at our Community Service Centers. DFSS funds approximately 30 community based delegate agencies under the Family Violence Prevention Initiative to serve domestic violence victims and their children at programs located throughout Chicago.

This metric tracks the number of young people enrolled in youth services per month. DFSS is committed to creating a premier out-of-school time system that provides young people the opportunity to participate in high-quality, safe, and structured programs. DFSS funds over 200 Out-of-School Time (OST) programs that serve youth between the ages of 6 to 18 years across the city of Chicago in five types of programs: Academic/Vocational Support and Enrichment; Science, Computer, and Technology; Arts and Culture; Sports, Fitness, Health, and Nutrition; and Innovative. Missing: These graphs do not include additional OST programs supported by other city agencies such as the Chicago Park District, Chicago Public Schools, the Chicago Housing Authority, etc.
• Academic/Vocational Support and Enrichment - academic support, remedial education services, tutoring, literacy, and reconnecting youth with other educational opportunities
• Science, Computer, and Technology - skills building focused on computer programming, software, and technology
• Arts and Culture - promoting excellence in the arts through access, awareness and opportunities for creative expression, increased cultural awareness, and demonstrative skills concluding with an event, play or exhibit
• Sports, Fitness, Health, and Nutrition - opportunities for physical activities and education that supports healthy choices and a positive lifestyle
• Innovative – opportunities for youth ages 13 to 15 and 16 to 18 that provide customized projects supporting skills building in areas such as civic engagement, entrepreneurship, workforce development, and post-secondary education to prepare youth for the job market and life-long learning

This metric tracks workforce employment services including basic services, skills training and job placement per month. DFSS provides workforce development services to low income adults, dislocated workers and ex-offenders. These services include job readiness training, vocational training, job placement, supportive services and post-placement retention services.
The Chicago-Cook Workforce Partnership, a newly created agency designed to reform and revitalize workforce development in the greater Chicagoland area, took over operation of DFSS’s Workforce Investment Act funding and delegate agency contracts on July 1, 2012. http://www.workforceboard.org

This metric tracks the number of congregate and home delivered meals provided to seniors per month. DFSS, Senior Services division is the city’s Area Agency on Aging for older adults. DFSS offers a wide variety of programs and services that address the diverse needs and interests of older adults in Chicago from those who are healthy and active to those who are frail and homebound. The Congregate Dining Program strengthens social relationships while addressing the problem of poor nutrition among older adults. Each day Senior Services provides seniors with opportunities for nutritious meals, socialization, recreation, education and volunteer activities through approximately 60 co-sponsored congregate dining sites which annually serve over 20,000 senior residents. DFSS also provides over 11,000 frail homebound older adults with hot home delivered meals five days a week.

Business licenses and building permits are required to operate a business in Chicago or to ensure that a building construction project conforms to the minimum standards of the Chicago Building Code. Currently the performance target for processing most business license types is approximately 15 days.

To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.

Homeless Shelter System Monthly Utilization
This metric tracks the number of shelter beds used by individuals and families per month. Overnight shelters provide nightly shelter for individuals for up to 12 consecutive hours and do not serve families with children. Interim shelters house families and individuals for up to 120 days. DFSS coordinates activities and funding to increase the availability of permanent and supportive housing services in Chicago. DFSS funds community based agencies that provide services to persons and families who are homeless or at imminent risk of homelessness so they can sustain safe and secure housing in the effort to achieve self-sufficiency.

The Chicago Department of Transportation (CDOT) receives reports from 311’s Customer Service Requests (CSR) system of traffic light outages. This metric tracks the average number of days CDOT takes to complete traffic light repair requests. Total number of requests fulfilled per week is also available by mousing over columns Due to the public safety importance of traffic signals, the target time to respond to traffic light outages is within 1 day.

To combat lead poisoning through the Childhood Lead Poisoning Prevention and Healthy Homes Program, the Chicago Department of Public Health (CDPH) works to enforce city and state laws regarding lead paint by dispatching building inspectors to identify lead hazards in homes and apartments and hold property owners accountable for making repairs required by law. This metric tracks the total number of initial lead inspections CDPH performs per month. The performance goal is 100 inspections per month. For more information about CDPH’s lead poisoning prevention programs, or to report elevated blood lead levels, see the Environmental Health Division at http://www.cityofchicago.org/city/en/depts/cdph/provdrs/environ_health.html

This metric tracks the number of young people enrolled in youth services per month. DFSS is committed to creating a premier out-of-school time system that provides young people the opportunity to participate in high-quality, safe, and structured programs. DFSS funds over 200 Out-of-School Time (OST) programs that serve youth between the ages of 6 to 18 years across the city of Chicago in five types of programs: Academic/Vocational Support and Enrichment; Science, Computer, and Technology; Arts and Culture; Sports, Fitness, Health, and Nutrition; and Innovative. Missing: This dataset does not include additional OST programs supported by other city agencies such as the Chicago Park District, Chicago Public Schools, the Chicago Housing Authority, etc.
• Academic/Vocational Support and Enrichment - academic support, remedial education services, tutoring, literacy, and reconnecting youth with other educational opportunities
• Science, Computer, and Technology - skills building focused on computer programming, software, and technology
• Arts and Culture - promoting excellence in the arts through access, awareness and opportunities for creative expression, increased cultural awareness, and demonstrative skills concluding with an event, play or exhibit
• Sports, Fitness, Health, and Nutrition - opportunities for physical activities and education that supports healthy choices and a positive lifestyle
• Innovative – opportunities for youth ages 13 to 15 and 16 to 18 that provide customized projects supporting skills building in areas such as civic engagement, entrepreneurship, workforce development, and post-secondary education to prepare youth for the job market and life-long learning

All restaurants and food stores selling perishable items are required to apply for a Retail Food License (RFL). This metric tracks the average number of days the Department of Business Affairs and Consumer Protection (BACP) takes to issue RFLs. The target response time for processing is within 15 days.

In addition to performing regular scheduled preventative rodent control, the Department of Streets & Sanitation (DSS) responds to site-specific customer rat complaints logged through 311’s Customer Service Requests (CSR) system. This metric tracks the average number of days the DSS takes to complete rodent baiting requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. The target response time for rodent baiting requests is within 7 days. For more information on open rat complaints, see https://data.cityofchicago.org/Government/311-Service-Requests-Rodent-Baiting-2011-/97t6-zrhs

The Department of Streets and Sanitation (DSS) investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. This metric tracks the average number of days the DSS takes to complete sanitation code violation requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing sanitation code violation requests is 3 days. For more information on sanitation code complaints, see https://data.cityofchicago.org/d/me59-5fac

The Chicago Department of Transportation (CDOT) oversees approximately 250,000 street lights that illuminate arterial and residential streets in Chicago. CDOT performs repairs and bulb replacements in response to residents’ reports of street light outages. Whenever CDOT receives a report from 311’s Customer Service Requests (CSR) system of an “All Out” (an outage of 3 or more lights) the electrician assigned to make the repair looks at all the lights in that circuit (each circuit has 8-16 lights) to make sure that they are all working properly. This metric tracks the average number of days CDOT takes to complete street lights “All Out” requests. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for street light “All Out” repairs is within 4 days. To report a street light outage, call 311 or see http://www.cityofchicago.org/city/en/depts/cdot/provdrs/traffic_signals_andstreetlights/svcs/request_street_lights.html

This metric tracks the number of children and families receiving early childhood and school aged services per month. School vacations influence monthly enrollment, for example, CPS is closed in July. DFSS funds programs providing education and early childhood development activities for children up to 12 years old from low income families. Early childhood services for children age 0 to 5 include free medical, dental and mental health services, and nutritious meals, as well as parent education and training. These programs promote school readiness and child development. For children 6-12, DFSS provides low-income families access to affordable, quality childcare that allows parents to continue to work or participate in approved training programs.

This metric tracks the number of domestic violence service calls received by the Domestic Violence Help Line per month. The city has developed a multi-layered response to the domestic violence crisis, including the Help Line, services provided by delegate agencies and services provided by advocates at our Community Service Centers. DFSS funds approximately 30 community based delegate agencies under the Family Violence Prevention Initiative to serve domestic violence victims and their children at programs located throughout Chicago.

The Chicago Department of Public Health (CDPH) Division of STD/HIV/AIDS Public Policy and Programs works in partnership with communities to advance the prevention and treatment of HIV and sexually transmitted infections (STIs). CDPH maintains drop-in STI Specialty Clinics & HIV Early Intervention Services in South Austin, Englewood, Roseland, Lakeview and West Town that diagnose and treat STIs and provide information about condom use and other STI prevention methods. These clinics are offered at no cost, and on a first-come, first-serve basis. This metric tracks the percent of patients served by the STI Specialty Clinics per month out of the total number of people who seek care. The monthly performance goal is to serve 100% of those seeking care. For more information about City STI/HIV/AIDS Services, see http://www.cityofchicago.org/city/en/depts/cdph/provdrs/sti_hiv_aids.html

Vaccines have been touted as one of the 10 great public health achievements of the last decade. Currently, 18 diseases can be prevented by vaccines. The current childhood vaccination schedule is estimated to prevent 42,000 deaths and 20 million cases of disease. CDPH distributes vaccine to nearly 470 healthcare facilities throughout the city of Chicago that are enrolled in the Vaccines for Children (VFC) program. This metric provides the number of doses of vaccine distributed each month. For more information about CDPH’s Immunization Program, see https://www.cityofchicago.org/city/en/depts/cdph/provdrs/health_protection/svcs/immunization1.html

As underground drainage systems age, occasionally failures in the pipes and joints can cause pavement cave-ins. The Department of Transportation (CDOT) responds to pavement cave-ins reported through 311’s Customer Service Requests (CSR) system on a case-by-case basis. This metric tracks the average number of days CDOT takes to complete pavement cave-in repairs per week. The target response time for pavement cave-ins is within 3 days.